Policies

Cancellation & No-Show Policy

Your appointment time is set aside just for you. If you need to cancel or reschedule, please provide at least 24 hours’ notice so we can offer that time to another client.

  • Late cancellations (less than 24 hours): $35 fee

  • No-shows: Charged 50% of the scheduled service cost

We understand that life happens — please reach out as soon as possible if you need to adjust your appointment.

Late Policy

We encourage you to arrive a few minutes early to relax and prepare for your session. If you arrive late, your massage may need to end at the scheduled time so we can remain on time for other guests. If the therapist is late, the time will be made up if the client’s schedule permits; otherwise, a discount will be offered.

Wellness & Sickness Policy

Your health and safety — and that of our therapists — is our top priority. If you’re feeling unwell or have any contagious symptoms (such as fever, flu, cold, or COVID-19), please contact us to reschedule. We’ll be happy to find another time once you’re feeling better.

Cleanliness & Care

Your comfort and safety matter to us. All linens and equipment are freshly sanitized after each client, and our therapists wash their hands before and after every session. We also use UV light and air purification daily to maintain a fresh, clean environment.

Professional Boundaries

Every massage is provided with professionalism, respect, and care. Clients are modestly draped at all times, and only the area being worked on will be uncovered. Any inappropriate behavior will immediately end the session.

Your Comfort Comes First

This time is for you. Please share any preferences — such as pressure, music, or areas to avoid — so we can make your session as relaxing and effective as possible. You may pause or stop the session at any time.

Confidentiality

Your privacy is always respected. All client information and conversations remain confidential, except when required by law.

Health Information

Please let your therapist know about any medical conditions, recent injuries, or treatments so we can tailor your massage safely and effectively. A doctor’s note may be required for certain conditions.